Business Book Series Available to YOU!

After a five-year run of giving monthly book reviews at the local Borders in Wheaton, I've packaged shorter, theme-based book reviews for organizations, corporations and associations. From leadership to innovation, from team development to women in business, I'll create a book discussion that meets the interests and needs of your audience. For more information, call 630/510-1900 or e-mail me at vaustin@choicesworldwide.com.

What Do Clients Want?

We sometimes fool ourselves into thinking we know exactly what our clients want, but how do we know? Here's an idea: ask them! I've facilitated focus groups on behalf of my clients and the results have been powerful. We put together a small group of clients (or prospective clients) and with you in the room, I ask them questions and generate a conversation that provides you with amazing insights from the clients' perspectives. Maybe it's about existing services, maybe you want to get some information from them before launching a new product or service... their ideas and input can mean the difference between guessing and being spot-on. Please let me know if you'd like to talk about how this could help you and your company.

What's So Hard About Soft Skills?

I've had the honor of developing a soft skills training program for a global supply chain management company, and I'm available to help you with your sales force to help them focus on developing their "soft skills"--listening, client engagement and asking great questions as well as refining presentation skills. If you're interested in taking your sales force to the next level, give me a call.